I installed AnyDesk for an investment 'advisor': what to do right now

Updated on October 29, 2026

In many investment scams, the “advisor” who calls you asks you to install software such as AnyDesk, TeamViewer, RustDesk or QuickSupport “to help you open the account” or “to make the trades for you”. These programs are legal and used for tech support, but they give another person control of your computer or phone. With them they can see your screen, log into your online banking and make transfers in your name.

If you have installed one, act in this order:

1. Cut the connection now

• Disconnect from the internet (Wi-Fi and mobile data) on the affected device.
• Close and uninstall the remote-access program. On a phone, find it in Settings → Apps. On a computer, use the installed programs panel.
• Check for other programs you do not recognise that were installed the same day.

2. Call your bank

• Explain that someone has had remote access to your device.
• Ask them to block your cards and review recent transactions and transfers.
• Ask whether any new devices, payees or limits have been added to your online banking.
• If you see payments you did not make, ask for them to be cancelled or reversed.

3. Change your passwords from another device

Use a clean device (not the one that was controlled remotely) to change the passwords for:

1. Online banking.
2. Email (it can be used to recover all your other accounts).
3. Crypto exchanges and payment apps.
4. Social media.

And turn on two-factor authentication wherever possible.

4. Check your device

• If you suspect it is still compromised, run a scan with a trusted antivirus or, better, factory-reset it after saving your important files.
• Review accessibility permissions on Android: some malicious apps use them to control the phone.

5. Report it and keep evidence

• Take screenshots of calls, messages, phone numbers and the platform.
• File a police report.
• Inform your country’s financial regulator.

What not to do

• Do not reinstall the program, even if they call saying it is to return your money.
• Do not share codes you receive by text message: they authorise transactions.
• Do not pay anyone promising to recover your losses: that is the second scam.

Remember: no legitimate broker or bank needs to control your computer for you to invest. If someone asks, it is a scam. More steps in our victim guide.